Legal

Privacy Policy

Autimly (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our platform, website, services, and any related tools. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using Autimly’s services, you acknowledge you have read and understood this Privacy Policy.

We do not sell your personal data. We do not share it with third parties for their own marketing purposes, and we do not use it to train AI models without your explicit consent.

1. Who We Are

Autimly Ltd is a UK-based platform designed to connect individuals, families, and organisations with autism- and ADHD-informed professionals. We are the data controller for the personal data collected through this website and platform.

We operate solely as a matching and introduction platform. Autimly does not itself provide therapy, assessments, or direct medical care. All professional services are delivered by independent, verified practitioners who are responsible for their own professional conduct, insurance, and regulatory compliance.

Contact us at: admin@autimly.com

2. The Information We Collect

We collect and process the following categories of information:

2.1 Information You Provide Directly

• Personal details: name, date of birth, address, contact number, and email address.
• Profile photo, if you choose to upload one to your account.
• Health-related information you voluntarily provide, for example autism or ADHD diagnoses, developmental history, therapy needs, and support preferences.
• Information submitted through our intake questionnaire, forms, or booking requests.
• Ongoing wellbeing data captured within the Platform, including weekly mood ratings and written reflections submitted through in-platform check-in and review tools.
• Roadmap progress data, including which roadmap tasks and steps you have completed, which may relate to health, wellbeing, and neurodivergence management topics.
• Community Forum content, including text posts, images, and videos you submit to the member forum.
• Support chat messages and any file attachments (images, PDFs) you send via the in-platform support messaging feature.
• Payment details, processed securely through third-party payment processors. We do not store full card details.
• Identification documents and professional credentials, for specialist verification purposes only.
• Communications you send us, including support requests and feedback.

2.2 Information Collected Automatically

• Technical information: IP address, browser type and version, device information, time zone, and operating system.
• Usage data: pages visited, services accessed, links clicked, and other website interaction data.
• Cookies and similar tracking technologies. See our Cookie Policy for full details.

2.3 Information from Third Parties

• Referring agencies, educational institutions, or healthcare providers, with your consent.
• Specialist accreditation and regulatory bodies, for verification of specialist credentials.
• Payment providers confirming transaction status.

3. How We Use Your Information

We process personal data to:

• Match clients with suitable professionals based on needs, preferences, and roadmap stage.
• Build and maintain your personalised roadmap and member profile.
• Communicate with you about your enquiries, bookings, and membership.
• Facilitate and manage bookings, including payment processing.
• Verify professional credentials and maintain safeguarding standards.
• Provide customer support and respond to queries.
• Send platform updates, newsletters, and relevant content, only with your consent.
• Comply with legal obligations, including safeguarding and fraud prevention.
• Improve and develop our platform based on aggregated, anonymised usage data.

We process your personal data under the following lawful bases:

• Consent (Article 6(1)(a) UK GDPR): for example, when you opt in to receive communications or provide health-related information.
• Performance of a contract (Article 6(1)(b)): to deliver the services you have requested.
• Legal obligation (Article 6(1)(c)): where processing is required by law.
• Legitimate interests (Article 6(1)(f)): to improve our services, maintain platform security, and prevent fraud.

4. Special Category Data

Information about autism, ADHD, mental health, and related needs constitutes Special Category Data under UK GDPR. We treat all such information with the highest level of care. For full details on how we collect, use, and protect health-related data, see our Consumer Health Data Privacy Policy.

We will only process Special Category Data:

• With your explicit consent; or
• Where necessary for the provision of health or social care services, or for safeguarding purposes; or
• Where required by law.

We do not use health-related information for advertising, profiling for commercial purposes, or any purpose beyond delivering and improving your experience on the platform.

5. Sharing Your Information

We do not sell your personal data. We do not share it with third parties for their own marketing. We may share your information only in the following circumstances:

• With matched specialists: only the information necessary for them to provide their service to you.
• With service providers: payment processors, IT hosting providers, email platforms, and analytics tools, each bound by data processing agreements and confidentiality obligations.
• For legal and safeguarding reasons: with regulators, safeguarding authorities, or law enforcement where required by law or where we have a good-faith belief that disclosure is necessary to protect safety.
• With your consent: for example, where you request a referral or introduction and give us explicit permission to share your details.
• In a business transfer: if Autimly is acquired or merges with another organisation, your data may transfer as part of that process. We will notify you in advance and your rights will be protected.

6. In-Person Sessions

If you choose to receive services via an in-person session at a Specialist’s clinic or another agreed location, you understand that:

• Autimly acts only as the facilitator of the introduction and is not responsible for the conduct of the Specialist during the session.
• The location of the session will be agreed directly between you and the Specialist.
• It is your responsibility to attend on time and to raise any access or safety concerns with the Specialist in advance.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted storage of sensitive and Special Category data.
• Secure transmission via SSL/TLS protocols.
• Strict access controls limiting data access to authorised staff and contractors only.
• Regular review of our security practices and data handling procedures.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is entirely secure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) as required by law.

8. International Data Transfers

Autimly is a UK-based platform and we store data primarily within the UK. Where we use third-party service providers that operate outside the UK, we ensure adequate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision from the UK Government, to ensure your data receives equivalent protection.

9. Data Retention

We retain your data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Our standard retention periods are:

• Client account and questionnaire data: retained for 7 years from the date of last activity or last contact.
• Specialist verification records: retained for the duration of active membership, plus 7 years following deactivation.
• Payment records: retained for 7 years in accordance with financial regulations.
• Marketing consent records: retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When data is no longer required, it is securely deleted or anonymised.

10. Anonymised and De-identified Data

We may create anonymised or de-identified data from your personal information by removing or altering details that could identify you. This data no longer constitutes personal data under UK GDPR. We may use it for research, platform improvement, and analytics. We will not attempt to re-identify anonymised data, except solely to test that our anonymisation processes are effective.

11. Automated Decision-Making

We use technology to provide personalised roadmap recommendations, content suggestions, and specialist matching. These tools assist in tailoring your experience. We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. A human review is available for any significant decision affecting your account or access to services. You have the right to request human review by contacting admin@autimly.com.

12. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure of your data in certain circumstances (the “right to be forgotten”).
• Restriction of processing in certain circumstances.
• Data portability: to receive your data in a structured, machine-readable format such as CSV or PDF, and, where technically feasible, to have it transferred to another controller.
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, email admin@autimly.com. We will respond within one month. We will never charge a fee for reasonable requests, and we will never retaliate against you for exercising your privacy rights.

13. Children’s Privacy

Autimly is designed for adults, parents, and carers. We do not knowingly collect personal data directly from children. Where a parent or carer provides information about a child as part of using our services, that data is submitted by and remains the responsibility of the adult account holder.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. We will notify you of significant changes by email or by a prominent notice on our website. The current version will always be available at autimly.com.

15. Complaints

If you have a concern about how we handle your personal data, please contact us first at admin@autimly.com and we will do our best to resolve it.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

16. Contact Us

For any questions about this Privacy Policy or how we handle your data:

• Email: admin@autimly.com
• Website: www.autimly.com

Legal

Terms & Conditions

These Terms & Conditions (“Terms”) set out the agreement between you (“you”, “your”, “Client”) and Autimly Ltd (“Autimly”, “we”, “us”, “our”) regarding your use of our website, platform, and related services.

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Consumer Health Data Privacy Policy, Cookie Policy, and any other policies referred to herein. If you do not agree with these Terms, you must not access or use the Platform.

During account registration, we present a plain-language summary of key points from these Terms for accessibility and ease of understanding. That summary is provided as a helpful overview only. These full Terms & Conditions are the legally binding agreement between you and Autimly and govern in all circumstances.

Important: Autimly is not an emergency or crisis service. If you are in crisis, experiencing severe distress, or require urgent help, call 999 (emergency services), 116 123 (Samaritans), or contact your GP immediately.

1. Introduction

Autimly is a UK-based online platform designed to connect individuals, families, carers, and organisations with trusted, autism- and ADHD-informed professionals (“Specialists”). The Platform provides a matching and referral service, a personalised wellness roadmap, tools to support scheduling and communication, and access to content, events, and related resources.

Autimly does not provide therapy, medical advice, or any professional services directly. All services are delivered by independent Specialists, who are not employees, agents, or representatives of Autimly. Our role is to facilitate introductions between Clients and Specialists and to provide the tools and infrastructure to support those interactions.

By using the Platform, you acknowledge and agree that:

• Autimly is not a clinical service provider, healthcare provider, or regulated medical body.
• No therapeutic, clinical, or doctor-patient relationship is created between you and Autimly.
• Any relationship for professional services is formed directly between you and the Specialist.
• Autimly is not responsible for the quality, accuracy, legality, or outcomes of any services provided by Specialists.
• Autimly does not guarantee that a Specialist will be suitable for your needs or that any particular outcome will be achieved.

2. Key Definitions

For the purposes of these Terms:

• “Platform” means the Autimly website, any associated mobile applications, and all related online tools, content, features, and resources we provide.
• “Client” means any individual, parent, carer, or organisation who registers for an account or uses the Platform to seek services from a Specialist.
• “Specialist” (also “Specialist”) means any therapist, consultant, clinician, educator, coach, or other service provider listed on the Platform, whether offering in-person or online services.
• “Services” means any advice, assessment, therapy, consultation, education, or support offered by a Specialist to a Client through or facilitated by the Platform.
• “Session” means any booked appointment between a Client and a Specialist via the Platform.
• “Booking Fee” means the fee payable for a Session or Service, as displayed at the time of booking.
• “Membership” means any subscription-based access to Platform features, content, and roadmap tools purchased by a Client.
• “Content” means any text, images, videos, information, or materials available through the Platform, whether created by Autimly, Specialists, or other users.
• “Autimly Materials” means all intellectual property owned by or licensed to Autimly, including but not limited to the Platform, its software, design, branding, content, and features.

3. About Autimly and Our Role

Autimly acts solely as an introduction, facilitation, and platform services provider. We are not a party to the agreement between you and any Specialist, and we have no control over, or responsibility for:

• The conduct, qualifications, or regulatory compliance of Specialists or Clients.
• The scope, content, quality, or delivery of any Services.
• Any advice, recommendations, diagnoses, or treatments provided by a Specialist.
• The accuracy of information provided by Specialists or Clients on the Platform.

All Specialists on the Platform confirm that they meet our eligibility criteria, including holding relevant qualifications, registrations, and insurance appropriate to their profession. However, you are responsible for making your own checks before engaging any Specialist.

When you book a Session through the Platform:

• The contract for Services is between you and the Specialist.
• Autimly facilitates payment by collecting the Booking Fee and transferring the full amount to the Specialist. Autimly does not retain a commission on session fees.
• Autimly is not liable for any acts, omissions, errors, or breaches by the Specialist.

4. Eligibility & Account Registration

To use the Platform as a Client, you must:

• Be at least 18 years of age. If you are registering on behalf of a person under 18, a parent or legal guardian must create and manage the account and accepts full responsibility for the minor’s use of the Platform.
• Have the legal capacity to enter into a binding contract under UK law.
• Provide accurate, truthful, and up-to-date information during registration and in all subsequent use of the Platform.
• Not have been previously suspended or permanently removed from the Platform.
• Be accessing the Platform from within the United Kingdom, or from a jurisdiction where use of the Platform is lawful.

You agree to:

• Keep your account login details confidential and not share your password with any other person.
• Notify us immediately at admin@autimly.com if you suspect unauthorised use of your account.
• Accept full responsibility for all activities that occur under your account.
• Maintain one account only. Multiple accounts per person are not permitted.

Autimly reserves the right to decline, suspend, or terminate accounts where we believe these Terms have been breached, where account information is found to be inaccurate, or where doing so is necessary to protect Clients, Specialists, or the integrity of the Platform.

5. How Matching Works

The matching process is designed to connect you with Specialists who may be a good fit for your needs. The steps generally include:

• Completion of the Questionnaire: You provide information about your needs, preferences, and goals.
• Review by the Autimly Matching Team: Our team reviews your questionnaire and selects 1 to 5 Specialists whose profiles best align with your requirements.
• Recommendations Sent: You receive details of the recommended Specialists, including their bios, availability, and pricing.
• You Choose: You decide whether to book a session with one of the recommended Specialists, request a different match, or decline.

Important notes:

• We make recommendations based on the information you provide. Incomplete or inaccurate information may affect the quality of the match.
• We do not guarantee that a match will be successful or that any recommended Specialist will meet your expectations.
• You are under no obligation to book with any recommended Specialist.

6. Membership & Subscriptions

Access to certain Platform features, content, and your personalised roadmap requires a Membership. Membership is available on a monthly or annual subscription basis.

6.1 Current Pricing

Membership is currently available at the following rates:

• Monthly: £9.99 per month
• Annual: £69.99 per year

These prices are inclusive of any applicable taxes. Autimly reserves the right to amend Membership pricing. We will give you reasonable advance notice of any price change, and your continued use after the change takes effect constitutes acceptance. The most up-to-date pricing is always displayed within the Platform before you subscribe.

6.2 Subscription Terms

• Subscriptions are billed in advance at the start of each billing cycle and continue until cancelled.
• You may cancel your Membership at any time through your account settings or by emailing admin@autimly.com. Cancellation takes effect at the end of your current billing cycle. No refund is issued for the unused portion of a billing period.
• Following a failed payment, we may suspend your Membership and attempt to collect the outstanding amount.
• Where a free trial is offered, it ends on the stated date unless you provide payment details and convert to a paid Membership.

Membership fees do not include Session Booking Fees, which are set by and paid directly to Specialists.

7. Employer and Organisation-Sponsored Access

Employers, health plans, educational institutions, or other organisations (“Sponsors”) may fund or arrange access to the Platform for their employees, members, or beneficiaries. Where your access is Sponsor-funded:

• Your Sponsor will not receive access to the content of your Sessions, your roadmap details, your assessment responses, or any health-related information you provide on the Platform.
• Your Sponsor may receive limited, aggregated, or anonymised usage data for reporting purposes only, and only where you have been notified of this at the time of sign-up.
• If your Sponsor-funded access ends, you may continue using the Platform by converting to a personal Membership.
• Sponsors may apply their own additional terms of access. Where there is a conflict between a Sponsor’s terms and these Terms & Conditions, these Terms & Conditions apply to your relationship with Autimly.

8. Client Responsibilities & Acceptable Use

When using the Platform, you agree to:

• Communicate respectfully and professionally with Specialists, other users, and Autimly staff.
• Ensure that all information you provide is accurate, complete, and not misleading.
• Attend booked Sessions on time, or provide adequate notice if you need to cancel or reschedule.
• Comply with any professional advice given to you regarding safety, safeguarding, or suitability for certain interventions.
• Not record Sessions without the express written consent of all participants.
• Not screenshot, publish, or otherwise disclose the communications or shared content of other users without their permission.

You must not use the Platform to:

• Engage in any unlawful activity, including harassment, abuse, fraud, impersonation, or unauthorised commercial solicitation.
• Post or transmit any content that is offensive, discriminatory, defamatory, or harmful.
• Attempt to access, scrape, copy, reverse-engineer, or commercially exploit any part of the Platform or its content.
• Attempt to gain unauthorised access to any account, system, or data on the Platform.
• Use the Platform in a way that may damage, disable, overburden, or impair its operation.
• Use any automated tools, bots, or scrapers to access the Platform without prior written consent from Autimly.

Autimly reserves the right to remove content or suspend accounts that breach these rules, without prior notice, at our sole discretion.

8.3 Professional and Mentor Specialist Accounts

The Platform permits individuals who identify as professionals, carers acting in a professional capacity, or those holding relevant qualifications or experience to register a member account. Such individuals may also be listed or recognised on the Platform as Specialists or Mentor Specialists. In all cases, their use of the Platform as a member is subject to these Terms. The provision of services to other Clients is governed by the separate Specialist Terms, which apply in addition to these Terms where relevant.

9. Sessions & Recordings

9.1 Session Conduct

Sessions are delivered by independent Specialists. You agree to engage with Sessions in good faith, within the agreed scope of the Service booked, and in a manner that is respectful and safe for all participants.

9.2 Recordings

Sessions may only be recorded where all participants have given their express consent before the recording begins. Either party may withdraw consent to recording at any time, which will end the recording for that Session. You must not record any Session, conversation with Autimly staff, or interaction with another user without obtaining the prior consent of all those involved.

Where recordings are made with consent, they are handled in accordance with our Privacy Policy. Recordings are not used to train general-purpose AI models or third-party large language models without your explicit consent.

9.3 In-Person Sessions

Some Specialists may offer in-person services at their clinic or another agreed location. By booking an in-person session, you agree to:

• Attend at the agreed location and time, and provide adequate notice if you need to cancel or reschedule.
• Ensure that a responsible adult accompanies any child or vulnerable adult attending the session.
• Pay any clearly stated additional costs at the time of booking.
• Treat the Specialist with courtesy and not request activities outside the agreed scope of the Service.

Autimly is not responsible for any incidents, accidents, loss, or damage occurring during in-person sessions.

10. Fees & Payment

10.1 Booking Fees

Autimly sets a pricing range and framework for Sessions offered on the Platform. Specialists may set their own Booking Fee within that published range, taking into account factors such as the type of Service, session length, their qualifications, and experience. Fees are clearly displayed before you confirm any booking.

10.2 Payment Process

• All payments are processed through the Platform’s secure payment provider. By providing payment details, you authorise Autimly to charge the full Booking Fee at the time of booking.
• Autimly collects the Booking Fee on behalf of the Specialist and transfers the full amount to them. No commission is deducted.
• You are responsible for any applicable taxes in your jurisdiction.

10.3 No Commission

Autimly does not retain any commission from session fees. Specialists receive 100% of the Booking Fee they set. Autimly’s service to Specialists is provided free of charge.

10.4 Refunds

Refund eligibility is determined in accordance with our Cancellation & Refund Policy (see section 11). Where a refund is due, it will be processed via the original payment method within 14 days.

10.5 Billing Disputes

If you believe you have been charged in error, you must notify us at admin@autimly.com within 14 days of the charge appearing on your statement. We will investigate and, where an error is confirmed, issue a refund promptly.

11. Cancellation & Refund Policy

11.1 Cancellations by Clients

• More than 48 hours before the Session: full refund.
• Between 24–48 hours before the Session: 50% refund.
• Less than 24 hours before the Session: no refund, except in exceptional circumstances at Autimly’s discretion.

11.2 Rescheduling

You may cancel or reschedule a Session up to 24 hours before it is due to start. This option is available directly through the Platform. Requests to cancel or reschedule within 24 hours of the Session start time may be treated as a cancellation and are subject to the cancellation policy set out in §11.1.

11.3 Cancellations by Specialists

If your Specialist cancels a Session, you may choose either a full refund or to reschedule with the same or a different Specialist.

11.4 Exceptional Circumstances

Refunds outside of these rules may be granted at Autimly’s discretion where there are genuine exceptional circumstances, such as medical emergencies or safeguarding concerns.

12. Intellectual Property

12.1 Autimly Materials

All Autimly Materials, including the Platform, its software, design, content, branding, and features, are owned by or licensed to Autimly Ltd and are protected by copyright, trade mark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, personal-use licence to access and use the Platform in accordance with these Terms. You acquire no ownership interest in any Autimly Materials.

You must not reproduce, distribute, publicly display, modify, reverse-engineer, or commercially exploit any Autimly Materials without prior written consent.

12.2 Your Content

You retain ownership of any content you submit or post on the Platform (“User Content”). By submitting User Content, you grant Autimly a non-exclusive, royalty-free licence to use, store, and display that content solely for the purposes of operating and improving the Platform.

You are responsible for ensuring that any User Content you submit does not infringe the rights of any third party and does not breach these Terms.

12.3 Community Forum & User Generated Content

The Platform includes a member-only Community Forum where you may post text, images, videos, and other content (“Forum Content”). By posting Forum Content, you:

• Confirm that you own or have the right to share that content, and that it does not infringe the intellectual property, privacy, or other rights of any third party.
• Grant Autimly a non-exclusive, royalty-free licence to store, display, and moderate that content on the Platform for as long as it is posted.
• Accept full responsibility for the content you post. Autimly does not endorse, verify, or take responsibility for Forum Content posted by other members.

Forum Content must comply with the acceptable use standards set out in §8. You must not post content that is offensive, discriminatory, commercially promotional, or that identifies or shares personal information about any third party without their consent. Autimly reserves the right to remove any Forum Content and to suspend or terminate accounts that breach these standards, without prior notice.

12.4 Feedback

If you submit suggestions, ideas, or feedback about the Platform (“Feedback”), you agree that Autimly may use that Feedback without any obligation to you, including without payment or attribution.

12.5 Anonymised Data

Autimly may create anonymised or de-identified data derived from your use of the Platform. Such data is not personal data and may be used for research, platform improvement, and business purposes. We will not attempt to re-identify anonymised data.

13. Third-Party Tools & Links

13.1 Third-Party Services

The Platform may contain links to or integrations with third-party websites, tools, applications, or services (“Third-Party Services”). Autimly does not endorse, control, or take responsibility for the content, privacy practices, or availability of any Third-Party Services. Your use of Third-Party Services is at your own risk and subject to their own terms and policies.

Payment processing on the Platform is handled by a third-party payment provider. Your payment information is subject to that provider’s own terms and security standards. Autimly does not store full card details.

13.2 In-Platform Support Messaging

The Platform includes a support chat feature that allows you to send messages directly to the Autimly support team. This is not a peer-to-peer messaging service and does not facilitate direct communication between Clients or between a Client and a Specialist outside of a booked Session. All support conversations are with Autimly staff only.

You may attach files (including images and PDFs) to support messages. By doing so, you confirm that you have the right to share any content you attach, and that it does not contain material that is unlawful, offensive, or in breach of any third party’s rights. Autimly will handle any shared files in accordance with our Privacy Policy. Support conversations may be retained to help us improve our service and respond to future queries.

14. Relationship Between Clients & Specialists

14.1 Independent Contractors

Specialists listed on the Platform are self-employed independent contractors. They are not employees, agents, or representatives of Autimly. All Services are delivered solely by the Specialist you book with, and any contract for Services is between you and the Specialist directly.

Autimly does not supervise, monitor, or control the manner in which Specialists deliver Services. It is your responsibility to satisfy yourself as to a Specialist’s credentials, approach, and suitability before booking.

14.2 No Medical Relationship

Autimly is not a healthcare provider, and no clinical or therapeutic relationship is created between you and Autimly. Specialists on the Platform may hold clinical qualifications, but those qualifications govern their relationship with you directly. Autimly holds no medical records and is not subject to NHS information governance requirements.

15. Safeguarding & Complaints

15.1 Safeguarding Commitment

Autimly is committed to safeguarding the welfare of all Clients, especially children, young people, and vulnerable adults. If at any point you believe there is an immediate risk of harm to yourself or another person, call 999 (emergency services) or contact your local crisis service or GP immediately.

15.2 Reporting Concerns

If you have a safeguarding concern regarding a Specialist you have booked through the Platform, contact Autimly immediately at admin@autimly.com. Where appropriate, we may suspend the Specialist, refer the concern to the relevant regulatory or safeguarding authority, and cooperate fully with law enforcement.

15.3 Crisis Content & Signposting

During onboarding and within the Platform, we may display crisis support information and links to crisis services (such as Samaritans, NHS 111, or local crisis teams). This content is provided as informational signposting only. It does not constitute crisis intervention, clinical risk assessment, or a substitute for emergency services. Autimly is not a crisis service. If you or someone you know is in immediate danger, call 999. For urgent mental health support, contact your GP, NHS 111, or a local crisis team.

15.4 Complaints About Services

If you are dissatisfied with a Service provided by a Specialist, please first raise the issue directly with the Specialist. If the matter cannot be resolved, contact Autimly. We will investigate in accordance with our Complaints Procedure and may take action including mediation, warnings, or removal of the Specialist from the Platform.

16. Data Protection & Privacy

We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy and Consumer Health Data Privacy Policy set out in full how we collect, use, store, and protect your information, and explain your rights as a data subject. By using the Platform, you acknowledge that you have read and understood those policies.

We will never sell your personal data to third parties.

17. Content: Advisory Nature and No Medical Advice

17.1 Educational and Informational Content Only

The Platform provides a library of articles, videos, guides, worksheets, webinars, and other materials (“Content”) relating to autism, ADHD, neurodivergence, mental health, parenting, and related topics. All such Content is provided for general educational and informational purposes only. It does not constitute, and must not be relied upon as, medical, clinical, therapeutic, psychological, legal, financial, or any other form of professional advice.

17.2 Not a Substitute for Professional Advice

Nothing in any Content on the Platform is intended to replace or substitute for the advice, diagnosis, or treatment of a qualified medical professional, therapist, psychologist, psychiatrist, or any other regulated professional. You should always seek the advice of a suitably qualified professional before making decisions about your health, your child’s health, medication, treatment, therapy, or any other matter with health or clinical implications. Never disregard or delay seeking professional advice because of something you have read or viewed on the Platform.

17.3 No Diagnosis

Content on the Platform does not constitute a diagnosis of any condition, disorder, or developmental profile. Any self-assessment tools, checklists, or screening-style resources are for personal reflection only and do not represent a clinical assessment or diagnostic opinion. Only a qualified clinician can provide a formal diagnosis.

17.4 Individual Circumstances Vary

Content is written for general audiences and cannot account for your individual circumstances, history, needs, or situation. What is appropriate for one person may not be appropriate for another. Autimly makes no representation that any Content is suitable for your specific needs or that following any guidance within it will produce a particular outcome.

17.5 Accuracy and Currency

Whilst we take care to ensure that Content is accurate and reflects current understanding at the time of publication, the fields of autism, ADHD, and neurodivergence research are evolving. We do not warrant that Content is current, complete, or free from error. Content may not reflect the most recent clinical guidance, research findings, or professional standards. You should verify any information that is important to your decisions with a qualified professional or authoritative source.

17.6 Crisis and Urgent Situations

Content on the Platform is not appropriate for use in a crisis or emergency situation. If you or someone else is in immediate danger or experiencing a mental health crisis, call 999 (emergency services), contact NHS 111, or reach Samaritans on 116 123. Do not rely on Platform Content in place of emergency support.

18. Disclaimers

The Platform and its content are provided “as is” and “as available” without warranties of any kind, express or implied, except as required by law. We do not warrant that:

• The Platform will be uninterrupted, error-free, or free from viruses or other harmful code.
• Any content on the Platform is accurate, complete, or up to date.
• The Platform will meet your particular requirements or produce any particular outcome.

The Platform is not a substitute for professional medical, therapeutic, or clinical advice. Nothing on the Platform constitutes medical advice, and you should always consult an appropriate qualified professional for health-related decisions.

19. Limitations of Liability

19.1 No Exclusion of Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or restricted under UK law, including rights under the Consumer Rights Act 2015.

19.2 Platform Use

To the maximum extent permitted by law, Autimly is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Platform, including loss of profits, loss of business, emotional distress, or reputational harm.

19.3 Specialist Services

All Services are delivered by independent Specialists. Autimly is not responsible for the accuracy of advice given by Specialists, the effectiveness of any therapy or intervention, or any injury, loss, or damage caused by a Specialist’s acts or omissions. Engaging with a Specialist via the Platform is done at your own risk.

19.4 Cap on Liability

Where Autimly is found to be liable, our total liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount you have paid to Autimly in the 12 months preceding the event giving rise to the claim.

20. Termination

You may delete your account at any time directly through your account settings using the “Delete Account” option. Account deletion cancels any active Membership and removes your access to the Platform. You may create a new account at any time. If you need assistance, contact us at admin@autimly.com.

Autimly may suspend or terminate your access to the Platform at any time if you breach these Terms, if we have reason to believe your account poses a risk to other users or the Platform, or where we are legally required to do so. Where possible, we will give you notice and an opportunity to remedy the breach before termination. On termination, your licence to use the Platform ceases immediately.

Clauses that by their nature survive termination (including intellectual property, liability limitations, and governing law) will continue to apply after termination of these Terms.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or the law. When we make changes, we will post the updated Terms on the Platform. For significant changes, we will notify you by email with reasonable advance notice. Your continued use of the Platform after the updated Terms take effect constitutes acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Platform.

22. General

22.1 Entire Agreement

These Terms, together with our Privacy Policy, Consumer Health Data Privacy Policy, and Cookie Policy, constitute the entire agreement between you and Autimly regarding your use of the Platform.

22.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of any remaining provisions.

22.3 Waiver

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of that right or provision.

22.4 Force Majeure

Autimly shall not be liable for any failure or delay in performance resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, power outages, internet disruption, or acts of government.

22.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Autimly may assign its rights and obligations under these Terms without restriction.

23. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising from them are governed by the laws of England and Wales. Any legal proceedings relating to these Terms shall be brought exclusively in the courts of England and Wales, subject to any mandatory consumer protection provisions that may apply in your jurisdiction.

24. Contact Information

If you have questions about these Terms & Conditions, please contact us:

• Email: admin@autimly.com
• Website: www.autimly.com

Legal

Cookie Policy

This Cookie Policy explains how Autimly Ltd (“Autimly”, “we”, “us”, or “our”) uses cookies and similar technologies on our website www.autimly.com (“the Site”). We want to be transparent about what data we collect, how we use it, and how you can control it.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve your experience, and provide information to the website owner.

Cookies can be:

• First-party cookies: placed by us.
• Third-party cookies: placed by services we use (e.g., analytics, ads, embedded content).

2. How We Use Cookies

We use cookies to:

• Make our site work properly: e.g. remembering your preferences, keeping you logged in, managing your session securely.
• Understand how our site is used: so we can improve functionality and support.
• Personalise your experience: e.g. tailoring support options or recommendations.
• Support marketing and communication: helping us reach people who may benefit from Autimly’s services responsibly.

3. Types of Cookies We Use

Type	Purpose	Duration
Essential	Required for the website to function — security, log-in, and session management. This includes authentication cookies that keep you securely logged in to the member platform. These cookies are strictly necessary and cannot be opted out of while you are signed in.	Session / up to 30 days
Performance & analytics	Help us understand how users interact with our site and member platform so we can improve it. This includes usage data from the member dashboard, such as feature engagement, roadmap interactions, and session booking activity, collected through analytics tools where applicable.	Up to 24 months
Functional	Remember choices you make, such as language or accessibility preferences.	Varies
Marketing	Used with your consent to measure and improve our communications.	Up to 24 months

4. Managing Your Cookie Preferences

When you first visit our site, you will see a cookie banner asking you to accept or manage cookies. You can also adjust or delete cookies anytime through your browser settings. Please note that disabling some cookies may affect how our site functions.

5. Third-Party Services & In-Platform Tracking

We may use trusted third-party tools that set cookies to collect data on our behalf. Each of these providers has its own privacy and cookie practices. We ensure that any third-party service we use complies with UK and EU privacy law.

Within the member platform (the logged-in area), we may use cookies or similar technologies to track usage activity, such as which platform features you use, roadmap progress, and session booking patterns. This data is used solely to improve the platform experience and is handled in accordance with our Privacy Policy and Consumer Health Data Privacy Policy. Performance and analytics cookies within the member platform are subject to your cookie preferences.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect legal or technical changes. Updates will appear on this page with a new “Last updated” date.

7. Contact Us

If you have any questions about our use of cookies or this policy, please contact:

• Autimly Ltd
• Email: admin@autimly.com
• Website: www.autimly.com

Legal

Consumer Health Data Privacy Policy

This Consumer Health Data Privacy Policy (“Health Data Policy”) supplements our main Privacy Policy and explains in detail how Autimly Ltd (“we”, “us”, “our”) collects, uses, shares, and protects consumer health data in connection with our platform and services.

By using Autimly, you acknowledge that health-related data is handled with the highest standard of care, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Health and wellness data constitutes Special Category Data under UK GDPR and is given additional protections as described below.

We will only collect, use, and share your consumer health data with your explicit consent. You may withdraw that consent at any time.

If you need this policy in an alternative format or accessible version, please contact us at admin@autimly.com.

1. Scope

This policy applies to health-related personal data collected through the Autimly website, platform, app, and any associated services. It does not cover:

• Data collected by third-party websites or tools linked from Autimly, which operate under their own privacy policies.
• Data held by independent specialists on the Autimly platform, who are responsible for their own data practices and professional obligations.

Autimly is a matching and introduction platform, not a healthcare or medical provider. We do not hold clinical records and we are not subject to NHS information governance requirements. Specialists on the platform are independently responsible for any clinical records they maintain.

2. What Is Consumer Health Data?

Consumer health data is personal information that identifies, or is reasonably linkable to, your past, present, or future physical or mental health status. This is a broad definition — it includes information you share directly with us, information we observe through your use of the platform, and information we infer from non-health data.

For example, the features you engage with on the Autimly platform — such as the areas of your roadmap you focus on, the content you access, or the type of specialist you search for — may in themselves indicate or suggest health-related information. Where this is the case, that data is treated as consumer health data and is covered by this policy.

3. Categories of Consumer Health Data We Collect

Depending on how you use Autimly, we may collect the following categories of health-related data:

• Diagnoses, conditions, or self-reported assessments relating to autism, ADHD, or related neurodevelopmental conditions.
• Mental health history, psychological needs, or emotional wellbeing information.
• Social, psychological, and behavioural information shared in connection with seeking support or therapy.
• Therapy and support history, including types of intervention previously received.
• Sensory, communication, or developmental needs.
• Support preferences, goals, and lived experience information.
• Weekly mood ratings and written reflections submitted through in-platform wellbeing check-in and weekly review tools. These are health data captured after account creation on a recurring basis and are protected under this policy.
• Roadmap step and task completion data, to the extent it relates to health, wellbeing, or neurodivergence management topics (for example, completing a burnout check-in or sensory audit task). This constitutes health-related behavioural data.
• Bodily functions, vital signs, symptoms, or health measurements, where voluntarily provided.
• Information indicating that you are seeking, or have sought, health or social care services.
• Inferences about health or wellbeing derived from your use of the platform, your intake questionnaire responses, or your engagement with content and features — including inferences drawn from non-health information.

We collect only what is necessary for you to receive a relevant, personalised experience on the platform. You are never required to share health information you are not comfortable providing.

4. Sources of Health Data

We collect health data from the following sources:

• Directly from you: through intake questionnaires, forms, profile setup, and any information you voluntarily provide when contacting us or using the platform.
• From parents or carers: where a parent or carer provides information about a child or dependent as part of using our services, on behalf of that individual.
• From referring parties: with your explicit consent, from referring agencies, educational settings, or other health and social care providers.
• Indirectly, through platform use: through your device or browser when you use the Autimly website or app. Content you view, features you use, or areas of the platform you access may constitute health data where they are reasonably linkable to your health status.
• From analytics service providers: engagement and usage data from analytics tools, to the extent such data is reasonably linkable to health information.

5. How We Use Consumer Health Data

We process health data only where we have a lawful basis to do so. We use it to:

• Match you with specialists who are best suited to your needs and preferences.
• Build and maintain your personalised roadmap and member profile.
• Facilitate bookings and manage your relationship with specialists on the platform.
• Provide relevant content, tools, and recommendations within the platform.
• Communicate with you about your services, account, or changes to the platform.
• Monitor and improve the quality of our services and the platform experience.
• Conduct internal research and develop new platform features, using aggregated or anonymised data wherever possible.
• Fulfil our contractual and legal obligations.
• Prevent fraud, maintain security, and protect the safety of users and staff.

We do not use your health data for advertising or for profiling for commercial purposes. We do not use your health data to train AI models without your explicit consent. Where any promotional communications are relevant to your health interests, we will only send these with your separate, affirmative opt-in consent.

6. Sharing of Consumer Health Data

We do not sell your health data. We do not share it with third parties for their own marketing or commercial purposes. We share health data only in the following limited circumstances:

• With matched specialists: only the information necessary for a specialist to understand your needs and provide their service.
• With service providers: IT infrastructure, hosting, platform support, and analytics providers who are bound by data processing agreements and are prohibited from using the data for any purpose other than providing services to Autimly.
• With referring parties: only where you have given explicit consent for us to share information back with a referrer.
• For advertising purposes: only where you have separately and affirmatively opted in. We will not share your health data with third parties for advertising without this explicit consent.
• For legal and safeguarding reasons: where required by law, court order, or where we have a good-faith belief that disclosure is necessary to protect the safety of any individual.
• In a business transfer: if Autimly is acquired or merges with another organisation, health data may transfer as part of that process. We will notify you in advance and your rights will continue to be protected.

6. Lawful Basis for Processing

Health data is Special Category Data under UK GDPR. We process it only where:

• Explicit consent (Article 9(2)(a)): you have given us clear and informed consent, which you may withdraw at any time.
• Health or social care (Article 9(2)(h)): where processing is necessary for the provision of health or social care services in the public interest.
• Safeguarding: where processing is necessary to protect the vital interests of you or another person.
• Legal obligation (Article 9(2)(b)/(g)): where required by law.

7. Data Security

Health data is treated with the highest level of security we apply across the platform. Our measures include:

• Encrypted storage for all health-related and Special Category data.
• Strict access controls: health data is accessible only to authorised staff who require it to perform their role.
• Secure transmission via SSL/TLS protocols.
• Regular security reviews and staff training on data handling obligations.

In the event of a data breach involving health data that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) promptly, as required by UK GDPR.

8. Data Retention

We retain health data only for as long as necessary to provide our services or as required by law:

• Health profile and questionnaire data is retained for 7 years from the date of last activity or last contact.
• Where you delete your account (via the “Delete Account” option in your account settings), all associated consumer health data (including your onboarding assessment responses, weekly mood ratings, roadmap progress data, and any other health-related information held under this policy) will be deleted or permanently anonymised within 30 days of deletion, except where retention is required by law (for example, financial records).
• Account deletion is permanent and cannot be undone. If you wish to exercise your right to erasure without deleting your account, you may contact us at admin@autimly.com with a specific erasure request.
• Anonymised or de-identified data derived from health data may be retained indefinitely for research and platform improvement purposes.

9. Your Rights Over Your Health Data

You have strong rights over your health data under UK GDPR, including:

• Right of access: to request a copy of the health data we hold about you.
• Right to rectification: to correct any inaccurate or incomplete health data.
• Right to erasure: to request deletion of your health data in certain circumstances.
• Right to restriction: to ask us to pause processing in certain circumstances.
• Right to data portability: to receive your health data in a structured, machine-readable format (such as CSV or PDF).
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.
• Right to object: to processing based on legitimate interests.
• Right to human review: to request that a human review any significant decision that was informed by automated processing of your health data.

To exercise any of these rights, email admin@autimly.com. We will respond within one month. We will never charge a fee for a reasonable request and we will never retaliate against you for exercising your rights.

10. Withdrawal of Consent

Where our processing of your health data is based on your consent, you may withdraw that consent at any time by contacting admin@autimly.com or by updating your profile settings. Withdrawal of consent will not affect the lawfulness of any processing carried out before your withdrawal.

Please note that withdrawing consent for us to process certain health data may limit our ability to provide personalised matching or a full platform experience.

11. Children’s Health Data

Autimly is designed for adults, parents, and carers. Where a parent or carer provides health information about a child as part of using our services, that data is submitted by and handled on behalf of the adult account holder. We do not knowingly collect health data directly from children. If you believe we hold health data relating to a child without appropriate adult consent, please contact us immediately at admin@autimly.com.

12. Changes to This Policy

We may update this Health Data Policy from time to time. We will notify you of material changes by email or by a prominent notice on our platform. The current version will always be available at autimly.com.

13. Complaints

If you have a concern about how we handle your health data, please contact us first at admin@autimly.com.

If you remain dissatisfied, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

14. Contact Us

For any questions about this Health Data Privacy Policy:

• Email: admin@autimly.com
• Website: www.autimly.com